10 High Street

At this inspection we found the necessary improvements had been made. People received their medicines as prescribed. The registered manager had developed a robust new process and management system to ensure medicines were administered safely.

Risks to people's safety had been assessed and appropriate plans developed to manage them. Risk assessments had been reviewed regularly and when there were any changes.

There was a new electronic quality monitoring system in place, which had improved the overall monitoring and effectiveness of the service. Regular audits were carried out which were scrutinised by the senior management team. Any shortfalls were identified quickly, and actions taken to rectify them.

Staff treated people in ways that maintained their dignity and privacy. Staff were well trained and there were sufficient numbers to meet the needs of the people they supported.

The service worked well with health and social care professionals to meet people's needs effectively and appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or people with autism.

This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, Right care, Right culture.

Right support: • The model of care and setting maximises people's choice, control and independence. Right care: • The care provided at 10 High Street is person-centred and promotes people's dignity, privacy and human rights. Right culture: • The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.