Peel House

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. . Staff knew how to protect people from avoidable harm and abuse. Support plans contained risk assessments and plans provided clear guidance for staff on how to keep people safe. Relatives of people using the service said they were confident their loved ones were safe. The service followed safe recruitment practices. Medicines were managed safely.

Staff were trained to carry out their roles. All of the staff we spoke with said they felt well supported by the registered manager. Staff remained knowledgeable about the requirements of the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff interactions with people using the service were positive and caring. Staff demonstrated respect for the people they supported. People using the service were relaxed and responded positively to staff. We saw and heard lots of smiling, laughter and singing. Feedback about staff included, "The staff are very friendly, helpful and smiley" and "The staff are really good. They bend over backwards for people."

Support plans were person centred and very detailed about people's choices and preferences. People had access to a range of activities within the local community. There was a complaints process in place. No complaints had been received. The service had received positive feedback from people using the service and their relatives.

Staff spoke highly of the registered manager. The values of the provider were embedded in the day to day running of the service. There was a friendly and supportive atmosphere throughout the building. There were robust quality assurance processes in place.

Further information is in the detailed findings below.

The five questions we ask about services and what we found