Alpine Villa Care Home

We made a recommendation to ensure the temperature of the home and smoking arrangements were reviewed and monitored, to ensure people were comfortable in all areas.

People felt safe and relatives had no concerns about safety. Potential risks had been identified and action taken to mitigate them. Staff had undertaken safeguarding training and were aware of their responsibilities to identify and report potential abuse.

Medicines were safely managed. Information showed when staff should administer medicines that were prescribed as required. This included interventions to be tried before giving as required medicine.

There were enough staff to support people and staff knew people well. Staff enjoyed their work and were well supported. The registered manager gave emphasis to learning and staff received a range of training to help them meet people's needs effectively.

People were fully assessed before being offered a service. A full review of the person's health and prescribed medicines took place, once the person began living at the home. Further assessments took place on a regular basis.

People received support that was tailored to their needs. Each person had a detailed care plan in place. The information reflected people's needs and preferences, and there were clear strategies to support people with any anxieties they might have. This minimised the risk of any escalation.

People were offered a range of opportunities to meet their social needs. This included going into town and group activities such as baking. People had a social activity plan in place which had had been creatively developed using pictures and photographs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a caring ethos which promoted a relaxed, family atmosphere. People's rights to privacy, dignity and independence were promoted.

The registered manager showed a passion for providing person centred care. They were enthusiastic and demonstrated ongoing development. A range of audits were in place to monitor the quality of the service.