ABLE (Action for a Better Life) - 57 King Street

Relatives told us that people were supported well and that the staff were "fantastic"

People had access to support from staff who knew them well and who worked in a person centred way.

Care plans for people were clear and reflected people's needs. We were told that people were involved in developing and reviewing their plans.

The registered manager told us they worked closely with other professionals to ensure people's needs were appropriately supported. This was reflected by the professionals we spoke to.

Staff received regular, appropriate training and used this in their practice.

Professionals told us that they felt the service worked in peoples best interests and the staff were creative when supporting people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We observed people speaking to staff and discussing things they would like to do.

At the time of the inspection food and drink was being kept in the office, people could come in and get what they needed at any time. The registered manager and staff recognised this was restrictive and they were working with other professionals to restart the usual routine of keeping food and drink in the kitchen.

Risks were managed well, however there was a window designated as a fire escape at the front of the house that did not have a window restrictor on it, we made a recommendation to speak to the fire brigade about this because of the risks it presented.