Hamilton Court

We found the following examples of good practice.

Staff had completed training to don and doffing of Personal Protective Equipment (PPE) correctly and wore it in line with current government guidance. There were PPE stations located in key areas throughout the home where staff could change their PPE.

People were supported to access a local park to pray in a socially distanced manor to maintain their cultural identity and wellbeing.

The provider had purchased a computer programme which translated the daily news into British Sign Language, as it was not originally on the broadcast, so people could keep up to date with current information related to the COVID-19 pandemic.

Staff supported people with a learning disability to understand and accept the requirement to wear face masks. They had discussions and played games where they paired pictures of staff wearing masks and not wearing masks so they could recognise staff when wearing PPE.

The home followed current guidelines when people were admitted to the home. New admissions to the home were tested for COVID-19 and required to isolate for 14 days. During this period, they were allocated their own staff member to ensure they had the support they required.

The five questions we ask about services and what we found