The Royd

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

Whilst risk assessments were in place they sometimes lacked sufficient detail and were not always followed, increasing the potential for harm. Environmental safety was also a concern, with significant issues identified around fire safety, rubbish disposal and window restrictors. These shortfalls meant there was an increased risk to people’s safety and wellbeing.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were appropriately assessed and staff and teams consistently worked together to provide good outcomes for people.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent.

Leaders did not always identify or act on known concerns in a timely way, such as taking action relating to fire safety and the environment, putting people who use the service at risk.

The service was in breach of legal regulation in relation to governance and oversight at the service.