Innage Grange

We found the following examples of good practice.

• On arrival at the home there were clear instructions for all visitors to follow. This included the issuing of personal protection equipment, a health declaration and temperature check to ensure people were safe. • People were supported to maintain contact with others who were important to them in a variety of ways including a designated visiting area. Use of the area meant visits took place safely which reduced the risk of cross infection. • Staff members were emotionally supported. This included signposting staff to a confidential helpline for advice during the pandemic. • Staff used personal protection equipment appropriately and had access to additional supplies if needed. • Extra areas for staff had been created which meant they could appropriately socially distance during their breaks. • The registered manager and infection prevention leads monitored staff compliance with the provider's infection control policy. • The provider completed regular compliance checks at Innage Grange to ensure they were adhering to current infection prevention and control guidance and best practice.

The five questions we ask about services and what we found