Oldbury Grange Nursing Home

Staff were trained in safeguarding people from abuse. Risk assessments were in place to manage risks and reduce people's risk of harm. Care plans provided staff with an overview of people's care needs. People received their medicines when they needed them. Enough trained staff were deployed to meet people’s needs, and staff received regular supervisions and training. People lived in a well-maintained environment and were protected from risks associated with the control and spread of infection.

People were supported to access healthcare services in accordance with their needs. People's needs were assessed, and care and support were delivered in line with current standards to achieve effective outcomes. Staff worked in accordance with the Mental Capacity Act (MCA) 2005 to ensure people’s rights were respected. The provider ensured the service worked effectively within and across organisations to deliver effective care, support and treatment. People were involved in the care they received and were supported by staff who knew them well.

People were supported by kind and caring staff who knew what was important to them. People were involved in the care they received and were treated with dignity and respect by staff. Staff supported people to maintain their independence and people were provided with opportunities for social stimulation in the home and the local community. People could see their visitors when they wanted.

People’s care and support was delivered in accordance with their needs and preferences. Staff worked effectively with health and social care professionals to achieve good outcomes for people. People’s communication needs were assessed and considered. People could be confident that their wishes and preferences during their final days and following death would be understood by staff.

There was an open and positive culture where staff felt supported and confident in speaking up. There were effective systems in place to monitor and improve the safety and quality of the service people received. There was a culture of learning when things went wrong. People’s views were valued and the positive culture promoted high quality person-centred care.