Heron Court

There were processes in place to protect people from the risk of abuse or harm, and these contributed to people's safety. The service assessed risks associated with people's care and support when they first moved into the service, and these were reviewed regularly. Staffing levels were sufficient on the day of the assessment to meet the needs of the people who used the service. Staff were recruited safely. The registered manager had regular checks and audits in place for cleanliness and infection control. The service was clean. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff asked people’s consent before any care or support was given, and we saw people had access to health and social care professionals when needed.

Staff encouraged people to remain independent. Staff knew people well and people and their relatives consistently told us they were supported and treated well.

People's needs were clearly recorded with guidance for staff which centred around people's individual needs and preferences. People's needs were regularly reviewed. People were supported to maintain relationships and follow their hobbies and interests.

The service was well led. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. There were established processes and procedures in place to ensure people received care and support in the way they wanted.