Hutton Village Care Home

People were protected from harm and abuse. People were involved in the management of risk and risks in the environment were assessed and monitored proactively. The service had robust systems in place for infection control and prevention. Staff were appropriately trained, however, we received mixed feedback from people and relatives about staffing levels.

The service worked well with other professionals to provide good outcomes for people using the service. Staff knew people well and ensured they received choices about their care and support. People were provided with the appropriate support they needed to eat and drink well. People's nutritional needs were assessed regularly and there was information in care plans about people's nutritional preferences and needs.

Staff were kind and caring. People and staff had good relationships and we saw many examples of staff working with people in a friendly and caring way. People had their privacy and dignity respected. Staff encouraged people to be independent and involved in their care and support.

There was a range of activities and events held at the service and people were very positive about what was on offer.

People were at the centre of how care was planned and delivered. The staff had a good understanding of people’s care and treatment. The service worked well with other professionals so people could have access to care in the way they wanted it. There were various forums for people to give their views such as resident committees, surveys, and care reviews. Staff had a good knowledge of people’s beliefs and cultural needs and ensured these were met. They had received training in equality and diversity

There was a positive culture at the service. Managers and staff worked collaboratively to ensure people received good care. Governance and management systems, and information about risks, performance, and outcomes were used effectively to improve care. Staff were very positive about the senior team and the support they received.