Mulberry Court

Mulberry Court has three floors that have been adapted to support people living with dementia. People have their own rooms with en-suite facilities and have access to shared communal areas such as lounges, dining rooms, bathrooms and a garden.

People were kept safe. Staff were trained in safeguarding, knew how to identify signs that abuse may be happening and how to report this. Risks to people had been assessed and measures were put in place to mitigate these risks as far as possible. There were enough suitably trained staff to meet people's needs. People were supported safely with their medicines. The service was kept clean and good infection control processes, including those related to COVID-19 were in place and followed. The management team analysed accidents and incidents and shared any lessons that could be learned with the staff team.

People were supported by a kind, caring and compassionate staff team who knew them as individuals. People were clearly happy and relaxed being supported by the staff team. Staff supported people to make choices about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff promoted people to live independently and respected their privacy and dignity.

Staff supported people in a person-centred manner depending on people's preferences, likes and dislikes. Care plans were written in a way which focused staff on these areas. People were supported to communicate in a way that made sense to them. Staff ensured that people engaged in social events and pastimes which matched their interests. There was a complaints procedure in place and people and their relatives knew how to raise concerns. People received dignified and respectful care at the end of their lives.

The registered manager and management team promoted a positive and inclusive culture at the service. They were open and honest about the improvements made at the service and those that still needed to be focused on. Audits were completed to monitor the quality of the service and actions were taken if areas for improvement were found. People, relatives and the staff team told us they were asked to feed back about the service and that their suggestions were considered and taken on board. The staff team linked and

worked with external professionals and organisations to support good outcomes for people.

The registered manager was passionate about the improvement that had been made at the service and the improvements that they had planned to make happen going forward. The service had consistently been improving since the registered manager was employed and these improvements were evident at this inspection. People and relatives' comments reflected a service that had improved and provided a safe, effective and good quality service.