Homewards Limited - 51 Leonard Road

Right care: Care was person-centred. People were supported to be independent and had the freedom to make their own decisions. Their human rights were upheld. Staff respected their cultural needs. People received kind and compassionate care from staff who respected their privacy and dignity. People were supported to maintain links with their family and friends. People took part in meaningful activities which were part of their planned care and support.

Right culture: There was a calm, enabling atmosphere, where people felt safe. A person said to us, "I am happy, I like it here it's peaceful." The ethos, values, attitudes and behaviours of the management and staff ensured people's needs and quality of life formed the basis of the culture at the service. Managers were visible and communicated well with people, those important to them and staff. The leadership had worked hard to create an open culture where feedback and learning was encouraged.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

• People were protected from abuse and poor care. The service had enough appropriately skilled staff to meet people's needs and keep them safe. • People had their communication needs met and information was shared in a way they could understand. • People's risks were assessed regularly in a person-centred way, people had opportunities for positive risk taking. People were involved in managing their own risks whenever possible. • People who had behaviours that could challenge themselves or others had proactive plans in place to reduce the need for restrictive practices. Systems were in place to report and learn from any incidents where restrictive practices were used. • People's care and support plans reflected their sensory, cognitive and functioning needs. Staff regularly evaluated the quality of support given, involving the person, their families and other professionals as appropriate. • People received care and support from trained staff able to meet their needs and wishes. Managers ensured that staff had relevant training, regular supervision and appraisal. • People and those important to them, including advocates, were actively involved in planning their care. Where needed a multidisciplinary team worked well together to provide the planned care. • Managers supported staff to meet their roles and responsibilities under the Human Rights Act 1998, Equality Act 2010, Mental Health Act 1983 and the Mental Capacity Act 2005. • People were supported by staff who understood best practice in relation to learning disability and/or autism. • Governance systems ensured people were kept safe and received a high quality of care and support in line with their personal needs. People and those important to them, worked with leaders to develop and improve the service.