Rosewood

We found the following examples of good practice.

Prior to entering the service all visitors not subject to any other regular testing programme did a COVID-19 rapid test, a temperature check, health questionnaire and wearing personal protective equipment (PPE). Staff had enough supply of the correct PPE, they used this as detailed in guidance including putting it on and taking it off correctly.

Where people needed visits, these were pre-booked and facilitated for a limited period of time. People could also go for a walk in local parks and other outdoor areas when it was safe. Other means of staying in touch with relatives and friends included the use of social media, phone calls, e-mails and photographs.

People were supported with their wellbeing with news items, pictures, visits from relatives and additional hobbies or interests. The registered manager supported staff with regular briefings and wellbeing sessions.

Staff understood the principles of zoning and how people could be cared for away from others including for laundry and washing facilities. There was a cleaning programme in place with deep cleans and frequent disinfecting and sanitising of frequently touched items.

The provider had contingency plans in place to manage any potential future virus or infection outbreak and arrangements for people leaving or returning to the service. Staff could work in individual groups and support people until they were safe to return to communal areas within the home. Only these groups of staff would support a person if there were any infection outbreaks.

The five questions we ask about services and what we found