Clarence House & The Granary

Staff knew how to manage risks identified in relation to people's care and support. However, care plans and risk management plans did not always reflect the knowledge staff had and applied in practice.

Staff knew how to keep people safe from abuse and were confident to raise concerns with the registered manager or external agencies.

There were enough staff to support people's needs and wishes. Staff had received training for their roles. Safe recruitment procedures were in place for new staff.

Medicines were administered safely, and we were assured measures were in place to prevent the spread of infection to people, staff and visitors.

There was a positive and open culture in the home. People, their relatives and staff were encouraged to share their views about the services provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture such as choice, promotion of independence and inclusion.