The Hollies

Care plans and risk assessments were person centred and they detailed how people wished and needed to be supported. People were supported to eat and drink enough to maintain a balanced diet and were able to access other health care services when needed.

People were recruited safely. Staff received regular training, received supervisions, attended staff meetings and had regular practice checks.

Medication needs were assessed and medication was only given by staff who were trained to do so. Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the management.

The registered manager and provider had internal and external audits in place and accessed other sources of information to review and improve practice. People were able to give their opinions on their care service and a range of communication methods were in place to ensure people continued to have this opportunity. There were 'easy read' or pictoral documents in place.

Policies and procedures were in place and updated, such as safeguarding, complaints, medication and other health and safety topics. infection control standards were monitored and managed appropriately.

There was an infection control policy in place to minimise the spread of infection. There was also a series of health and safety checks in place to ensure the building was safe. The home was clean, however we saw there were areas that were in need of refurbishment. The registered manager had already identified and actioned this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff regularly worked with other professionals to ensure the best outcomes for

people living in the home.