The Manor House

People's experience of using this service: The outcomes for people reflected the principles and values of Registering the Right Support in the following ways; people's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People received planned and co-ordinated person-centred care which was appropriate and inclusive for them.

Staff were knowledgeable about safeguarding and were confident to report any concerns. Systems were in place to recruit staff safely. People received their medicines as prescribed.

People were supported with good nutrition and could access appropriate healthcare services. People's wellbeing was monitored and promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in planning and reviewing their care and support.

Staff were equipped with relevant skills. They worked with people to overcome challenges and promote their independence. The emphasis of support was towards enabling people. Staff encouraged positive risk taking so people could experience new opportunities. This led to people feeling fulfilled and living an active life.

The registered manager and staff team promoted the values of promoting choice and control and independence and inclusion. People were supported to achieve their own goals and be safe. Systems were in place to monitor the quality and safety of the service. The registered manager and staff were keen to drive improvement that would impact positively on people's lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk