Tower View Residential Home
- Care home
- 3 beds
- No nursing
- Dementia care
- Registered since 2011
- Salisbury, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
15 of 151
rated care homes in Wiltshire are rated Requires improvement, like this one.
Tower View Residential Home: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Tower House Residential Home (Good, less than 0.1 miles away) and Dunraven House and Lodge (Good, 0.2 miles away).
Nearest care homes:
- G Tower House Residential Home Good, less than 0.1 miles away
- RI Maristow Nursing Home Requires improvement, 0.1 miles away
- G Dunraven House and Lodge Good, 0.2 miles away
- G No 68 Specialist Care Good, 0.2 miles away
- G Inwood House Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 March 2026 (assessment visit 10 November 2025). Quoted under the Open Government Licence.
Date of assessment 11 November 2025. The service is a care home providing support to 3 people with a mental health condition, people with a learning disability and autistic people. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The inspection was carried out because of the length of time since the last inspection.
- Safe Good
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service is a stepdown service which supported people’s move toward more independent living. The provider’s purpose was to support people to develop or relearning some skills to enable them to move on to services where they were able to be more independent. The provider was supporting people to access their community independently and had supported 2 people to seek voluntary work in the community.
Staff told us the service manager was proactive and approachable and placed the needs of people first.
Staff demonstrated they knew people well and understood how best to support them. Leaders ensured people supported to medical appointments and liaised with other professionals if appointments were missed. Professionals told us they felt people were supported well by staff and leaders.
However, the provider had not ensured that people were supported to develop all the independence skills needed. This included independence within their home where people were not supported to plan, shop and cook meals or to independently do their washing and cleaning. People told us they had meals from Tower House, another service in the Dunraven group that was very close to Tower View, rather than cook for themselves. We confirmed this was happening through conversations with leaders and through observation.
The provider had not always identified issues with the environment of the home including the lounge being very cold and few working lights in the lounge. People had very little food in the cupboards and fridge. We spoke to the provider about these issues, and they stated they would be addressed.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Effective was rated Requires improvement on 25 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 25 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Eileen O'Connor-Marsh
- Registered with the CQC since
- What it provides
- Care home service without nursing, Rehabilitation services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People detained under the Mental Health Act, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 May 2019. Latest assessment published 25 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Eileen O'Connor-Marsh
- Ownership type
- Individual
Mrs Eileen O'Connor-Marsh runs 2 services, all in the South West. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Mrs Eileen O'Connor-Marsh
- G Tower House Residential Home Good. Care home, Wiltshire
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Tower View Residential Home provide nursing care?
- No. The Care Quality Commission lists Tower View Residential Home as a care home without nursing.
- How many beds does Tower View Residential Home have?
- The Care Quality Commission's register lists 3 beds at Tower View Residential Home.
- When was Tower View Residential Home last inspected?
- The Care Quality Commission's latest rating for Tower View Residential Home was published on 25 March 2026.
- Who runs Tower View Residential Home?
- Tower View Residential Home is run by Mrs Eileen O'Connor-Marsh. It runs 2 services, all in the South West.
- What is Tower View Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 March 2026.
Contact
- Phone
- 01722 321055
- Address
- 34 Manor Road, Salisbury, SP1 1JS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Tower House Residential Home (Good, less than 0.1 miles away) and Dunraven House and Lodge (Good, 0.2 miles away).
Nearest care homes:
- G Tower House Residential Home Good, less than 0.1 miles away
- RI Maristow Nursing Home Requires improvement, 0.1 miles away
- G Dunraven House and Lodge Good, 0.2 miles away
- G No 68 Specialist Care Good, 0.2 miles away
- G Inwood House Good, 0.2 miles away