No 68 Specialist Care

People were supported to receive a varied diet. Mealtimes were a sociable experience. There was evidence of collaborative working and communication with other professionals to help meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, and their relatives were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive. One person said, "The staff are friendly enough. It's nice here because it's small and not too many people." There was a welcoming and friendly atmosphere at the service.

Care plans were personalised. Staff knew the people they supported and knew about their choices and preferences. There were opportunities for people, relatives and staff to give their views about the service. People were involved in decision making about the care and support they received. There was a varied activities programme in place. People were supported to go on trips several times a week. One person said, "I like it because we go out on trips 3 times a week or so. We go to lots of places. They didn't do that at my old home."

Staff spoke very positively about working at the home and the people they cared for. Staff said the registered manager was, "amazing" and, "so supportive." There was a quality assurance system in place to assess the standards of care in the service.