Redjacket Specialist Care (Salisbury)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives were being supported by staff who had been well trained in adult and children's safeguarding, staff knew how to recognise abuse and how to report it. The service had a robust process in place to effectively manage any safeguarding concerns and trained safeguarding investigating officers.

People's risks had been identified and assessed. Guidance for staff on how to minimise those risks was robust.

Staff had been well trained in mandatory areas of knowledge as well as many specific and bespoke areas of training aligned to people's needs. The training programme and schedule was comprehensive and on- going.

People were supported by staff who were committed, dedicated and passionate about their role. Staff thoroughly enjoyed their jobs, felt valued and very well supported by their managers and the provider.

People were supported by a core group of staff to give a consistent service and develop positive relationships. People were supported by an open and inclusive service which recognised equality and diversity and the importance of well-being and socialisation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture

Right support: • People and their relatives are involved in the assessment, care planning and review process to ensure they receive the most appropriate support to meet their needs. Right care: • The care provided is person-centred and promotes people's dignity, privacy and human rights. People are treated as individuals and differences are valued and respected. Right culture: • The ethos and values of the senior management team demonstrated a positive, inclusive culture for the service which was fed down to the whole staff team.