Spire Homecare Limited
- Home care
- Dementia care
- Registered since 2017
- Salisbury, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
8 months
since the latest rating was published.
9 of 98
rated home care services in Wiltshire are rated Requires improvement, like this one.
Spire Homecare Limited: inspection record
Rated Requires improvement in February 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Redjacket Specialist Care (Salisbury) (Good, less than 0.1 miles away) and Alabaré (Good, 0.1 miles away).
Nearest home care services:
- G Redjacket Specialist Care (Salisbury) Good, less than 0.1 miles away
- G Alabaré Good, 0.1 miles away
- G Abicare Services Limited - Salisbury Good, 0.2 miles away
- – CareMatch Limited Not yet rated, 0.2 miles away
- G Nurse Plus UK - Salisbury Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 24 November 2025). Quoted under the Open Government Licence.
Spire Homecare Salisbury is a homecare care agency providing the regulated activity personal care to people living with dementia, people over 65 years of age and people under 65 years of age. At the time of our assessment there were 65 people receiving a regulated service. We visited the service on 27 November 2025. The inspection was carried out because of the length of time since the last assessment.
- Safe Good
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led Good
Read the rest of CQC's summary
The inspection was a comprehensive assessment covering key areas such as infection prevention and control, medicines management, staffing levels, choice and control, governance, leadership, and safeguarding practices.
Since the last inspection, the provider had experienced rapid growth of the business which had led to an increase in staff recruitment, managers and care packages for people. We identified some shortfalls within the governance of the provider. The provider had an awareness of these shortfalls and had developed an improvement plan.
Staff had been recruited safely with all pre-employment checks completed prior to them starting. Staff training was current, in line with national standards and all staff had the care certificate qualification as a minimum. We identified some shortfalls in staff supervisions. However, Staff told us leaders and managers supported them well. The provider had a focus on staff well-being, organising team meetings and informal drop in coffee mornings to catch up and chat.
All staff had completed safeguarding training and expressed confidence that any concerns raised would be addressed appropriately by leaders. The provider worked with individuals to identify and manage risks, supported by risk management plans that provided some guidance on how to deliver care safely. However, there were some shortfalls with care planning documents which lacked documentation relating to people’s capacity and personal preferences regarding how people liked their care to be delivered.
Staff protected people’s privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted person-centred care.
Questions to ask the service
- Caring was rated Requires improvement on 9 February 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 9 February 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Elizabeth Martin
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 January 2019. Latest assessment published 9 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Spire Homecare 2016 Limited
- Ownership type
- Organisation
- Companies House number
- 10418825 (opens Companies House)
Spire Homecare 2016 Limited runs 4 services, all in the South West. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Spire Homecare 2016 Limited
- G Spire Homecare (Frome) Good. Home care, Somerset
- G Spire Homecare (Midsomer) Good. Home care, Bath and North East Somerset
- – Spire Homecare (North Wiltshire) Not yet rated. Home care, Wiltshire
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Spire Homecare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Spire Homecare Limited.
- When was Spire Homecare Limited last inspected?
- The Care Quality Commission's latest rating for Spire Homecare Limited was published on 9 February 2026.
- Who runs Spire Homecare Limited?
- Spire Homecare Limited is run by Spire Homecare 2016 Limited. It runs 4 services, all in the South West.
- What is Spire Homecare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 February 2026.
Contact
- Phone
- 01722 327319
- Address
- Unit 40 Glenmore Business Park, Churchfields Estate, Telford Road, Salisbury, SP2 7GL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Redjacket Specialist Care (Salisbury) (Good, less than 0.1 miles away) and Alabaré (Good, 0.1 miles away).
Nearest home care services:
- G Redjacket Specialist Care (Salisbury) Good, less than 0.1 miles away
- G Alabaré Good, 0.1 miles away
- G Abicare Services Limited - Salisbury Good, 0.2 miles away
- – CareMatch Limited Not yet rated, 0.2 miles away
- G Nurse Plus UK - Salisbury Good, 0.2 miles away