Tower House Residential Home

We found the following examples of good practice:

• The provider had adapted its separate external conversatory to act as the visitors' area for donning and removing personal protective equipment (PPE), prior to any visitor entering the premises. At the time of the inspection, no relatives were able to visit due to the national lockdown in place. • PPE stations had been set up around the premises so staff did not have to walk long distances to don or remove PPE when caring for people in their own rooms. • The provider had embraced technology to allow people to speak with relatives on electronic devices, for staff to join regular forum meetings and local authority infection prevention and control update calls. • Staff had completed all appropriate infection prevention and control training modules online. • Shielding people and staff have been well supported throughout the pandemic. • The provider responded well to contain an outbreak in December 2020 and sought advice from the public health team.

The five questions we ask about services and what we found