Fairhaven

At our last inspection we rated the service good. At the inspection we found that the provider was in breach of Regulation 9 of the Care Quality Commission (Regulated Activity) Regulations 2014. This was because care plans contained incomplete information. There were no clear guidelines regarding behaviours that could be challenging to other people and staff. Following the inspection, the provider sent us an action plan to say what they would do to meet legal requirements in relation to the breach. At this inspection we saw that the provider had followed their plan and had met legal requirements. We found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The service had a positive culture that was person-centred, open and inclusive. There was a strong emphasis on putting people first. People were involved in the service within their capabilities. People assisted with meal preparation with staff support. Everyone spoke highly regarding the staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

The service had a registered manager in place. It was well led, and the registered manager was aware of their legal responsibilities.

Staff were enthusiastic and keen to talk about their role. Staff were proud of the service and their work. They felt supported within their roles and held the registered manager in high regard. Recruitment practices were robust, and staff received training appropriate to their role and the needs of the people living at the service.

People had comprehensive plans of care and risk assessments. Care was individualised and person centred.

Further information is in the detailed findings below.

The five questions we ask about services and what we found