Park View

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. Staff supervisions did not always take place consistently.

Although audits were undertaken at the service, they had not identified the concerns found during this inspection. Staff and resident meetings did not take place consistently and recent satisfaction surveys had not been sent to gather people's views.

People living at the home and relatives said they felt the service was safe. There were enough staff to care for people safely and correct staff recruitment procedures were followed.

People received enough to eat and drink and were supported to maintain good health and staff supported people to attend appointments where necessary.

We received positive feedback about the care provided. Staff were described as kind and caring and treated people well.

Systems were in place to manage complaints. The feedback we received was that the care was person centred and that people were able to participate in hobbies and activities of their choosing.