16 Crompton Street

16 Crompton Street is a care home providing support to 6 people at the time of inspection.

People's experience of using this service: Everyone who lived at the home told us they felt safe. Medication was stored securely and administered by staff who were training to do so. There were recent checks that had taken place on the environment, and contractual checks to ensure the home was safe to live in. There was enough staff on duty to be able to support people safely. Staff were recruited and selected safely and recruitment checks were in place before staff started work. Staff were able to explain the course of action they would take if they felt anyone was being harmed or abused. Infection control procedures were robust, and there was information available for the use of COSHH products. The registered manager had identified their approach to incidents and accidents would benefit from being more detailed, they were in the process of changing this.

The registered manager and the staff were working in accordance to the principles of the Mental Capacity Act 2005. Where people's liberty was being restricted, we saw the reasons for this had been clearly recorded. There were some instances were consent was not clearly recorded in people's support plans, however when we spoke with people, they said their support plans had been discussed with them. People were supported to make themselves meals and snacks. People planned their menus and were supported by staff to partake in the cooking. We saw how consideration was given to people's special dietary needs. The registered manager and the staff team worked with external organisations to ensure people had accessed health services when they needed to.

Everyone commented on the caring nature of the staff. Staff spoke positively and respectfully about the people they supported. There were polices in place which described the importance of diversity and inclusion and support plans evidenced that people's needs and choices were recognised and supported.

There was information recorded in support plans with regards to people's likes, dislikes and routines. Staff knew people well, and people told us they were getting support which was right for them. There was a complaints process in place. We saw there were no formal complaints recorded, and any complaints made were not escalated by the people who made them. The registered manager was in the process of establishing a way to record these as 'niggles' rather than complaints. There was no one accessing an end of life pathway at the home, however, staff had knowledge in their area.

There was a registered manager during this inspection. The registered manager was knowledgeable regarding their role and had reported any notifiable incidents to CQC in line with their regulatory responsibilities. There was a process in place to audit service provision, we saw that some audits had identified the need for some improvement to made to the communal areas. The registered manager had escalated the findings of these audits as required.

Rating at last inspection: The previous report was published 9 November 2016. The home has a rated of Requires Improvement in well led and Good in all the other key questions. The overall rating at the last inspection was Good.