Rutland Manor Nursing Home

The service accommodates people in one adapted building over 2 floors. The ground floor has a lounge and dining area. A garden and enclosed patio were also available that people could access.

Assessments of people's needs had been carried out prior to people using the service. People were supported to eat and drink a balanced diet and had a choice of meals, snacks and drinks. Staff training was relevant and up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives consistently told us they were supported and treated well. People and their relatives had contributed to their care planning and staff promoted people's independence and treated people with dignity and respect.

People's needs were regularly reviewed, and support was adjusted as required. The service employed activities staff, who provided meaningful activities to keep people stimulated, as well as reduce social isolation.

The management team were passionate about delivering positive experiences and outcomes for people. The provider and registered manager had a good oversight of the service through their structured schedule of audits which checked all aspects of the service. People and their relatives had opportunities to provide feedback on the service in various ways such as in meetings, through questionnaires and in person.