Canal Vue

We identified some improvements were needed in people's care plans and risk assessments because they were not always up to date. Provider was working towards ensuring all aspects of health and safety were met. People were protected from abuse and avoidable harm. Their liberty was protected where this was in their best interests and in line with legislation. Mental capacity assessments were completed whenever needed. When people raised concerns about safety, they felt they were taken seriously and issues resolved promptly. People were supported to make choices that balanced risks of harm with positive choices about their lives. Medication was managed safely. Everyone noted positive changes to staffing levels and and we observed there was enough staff on the day of our inspection. Staff were skilled and recruited safely. The home was clean and tidy.

People’s needs were assessed. Their care, support and treatment reflected these needs. Leaders were keen to make improvements and took other agencies feedback on board. The service worked well with other agencies to achieve the best outcome for people. Referrals to health and social care professionals were completed in a timely manner. People’s consent to care was clearly recorded and views and wishes were taken into account.

People told us and we saw that they were treated with kindness, empathy and compassion. Their privacy and dignity were respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them. This includes supporting people to live as independently as possible.

People and communities were at the centre of how care was planned and delivered. Care, support and treatment were easily accessible, including physical access. People could access care in ways that meet their personal circumstances and protected equality characteristics. People, those who support them, and staff could easily access information and advice and advocacy. Information were displayed for people in various formats around the home. Activities at the home were of a high standard and staff were proud of ensuring that people have enough stimulation and plenty of meaningful things to do.

There was inclusive and positive culture at the home. Staff and management worked well together and had mutual respect. Leaders proactively supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable, and to reduce inequalities. Mostly, governance and management systems were effective, however there were some areas for improvements which leader were aware of and worked towards addressing. Staff were encouraged to speak up and raise any concern.