Eve Belle

We reviewed 4 quality statements under this key question: Safeguarding, Involving people to manage risk, Safe and effective staffing, and Medicines optimisation. Concerns about safety and safeguarding were recorded, listened to, investigated, and reported to the relevant authorities where required. There was an openness, transparency, and willingness to learn from events and improve the service. Staff had been recruited safely and were suitably trained, and there were enough staff to meet people’s needs. Care plans contained information relating to risk and individual people’s needs. People received their medicines by staff who were trained to do so.

We reviewed 2 quality statements under this key question: Kindness, compassion and dignity and Independence, choice and control. Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff team who respected their choices and preferences.

We reviewed 1 quality statement under this key question: Equity in experience and outcomes. People were supported to make decisions about their own care and support and had equal access to opportunities the service offered, including social and leisure activities. People had access to external health care professionals to ensure their health needs were met.

We reviewed 1 quality statement under this key question: Governance, management, and sustainability. Strong management and quality assurance systems were in place to monitor and manage the service effectively.