Garrett House Residential Home Limited

There were systems in place to reduce the risks of avoidable harm and abuse. Where incidents and accidents had happened, these were reviewed, and systems implemented to reduce future risks. People received their medicines when they needed them. The service was visibly clean throughout.

Staff were available to provide care and support when needed and they were recruited safely. Staff had received the training they needed to meet people's needs. We received positive feedback about how the staff were caring and respected people's rights, which was confirmed in our observations.

People's care plans included care plans and risk assessments which guided staff in how people's assessed needs and preferences were to be met. People's end of life decisions were documented. There was a programme of activities in place and people were supported to have visitors, which reduced the risks of boredom and isolation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had plans in place for the ongoing improvement of the service. We received positive feedback about how the service was led. There was a complaints procedure in place and people were asked for their views about the service. Comments received were used to drive improvement.