Brooke House
- Care home
- 9 beds
- No nursing
- Registered since 2011
- Central Southampton, Southampton, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2016.
10 months
since the latest rating was published.
85%
of rated care homes in Southampton are Good or Outstanding (82% across the South East, 83% across England).
Brooke House: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Roberts Lodge (Good, 0.4 miles away) and Respite Unit for Adults with Learning Disabilities (Good, 0.5 miles away).
Nearest care homes:
- RI Kirpa Residential Care Requires improvement, 0.4 miles away
- G Roberts Lodge Good, 0.4 miles away
- G Respite Unit for Adults with Learning Disabilities Good, 0.5 miles away
- G Hampton Lodge (St Basils) Good, 0.5 miles away
- G Ashwood Rest Home Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 December 2025 (assessment visit 13 November 2025). Quoted under the Open Government Licence.
We carried out this inspection from 14 November to 1 December 2025. This inspection was prompted by risks we were made aware of in relation to safe care and treatment. The service is a residential care home providing support to younger adults and people with learning disabilities and autistic people. At the time of the inspection there were 8 people living in the home. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This means help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. Managers made sure staff received training and regular support to maintain good-quality care. People received their medicines as prescribed.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and treatment and were involved in planning their care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Audits were effective in monitoring safety and risk in the service, and the provider was motivated to further strengthen governance arrangements during our inspection.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Michelle Dunster
- Registered with the CQC since
- What it provides
- Care home service without nursing, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 October 2018. Latest assessment published 4 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Parkcare Homes (No.2) LimitedBrand: Priory Group
- Ownership type
- Organisation
- Companies House number
- 04000281 (opens Companies House)
Parkcare Homes (No.2) Limited runs 88 services in England, 14 of them in the South East. 72 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Parkcare Homes (No.2) Limited
- O Fitzwilliam Lodge Outstanding. Care home, Rotherham, Yorkshire and the Humber
- O Riverview Outstanding. Care home, Devon, South West
- O Tree Top View Outstanding. Care home, Lancashire, North West
- G 95 Bromyard Road Good. Care home, Worcestershire, West Midlands
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Brooke House provide nursing care?
- No. The Care Quality Commission lists Brooke House as a care home without nursing.
- How many beds does Brooke House have?
- The Care Quality Commission's register lists 9 beds at Brooke House.
- When was Brooke House last inspected?
- The Care Quality Commission's latest rating for Brooke House was published on 4 December 2025.
- Who runs Brooke House?
- Brooke House is run by Parkcare Homes (No.2) Limited. It runs 88 services in England, 14 of them in the South East.
- What is Brooke House's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 023 8023 5221
- Address
- 123 Millbrook Road East, Freemantle, Southampton, SO15 1HQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Roberts Lodge (Good, 0.4 miles away) and Respite Unit for Adults with Learning Disabilities (Good, 0.5 miles away).
Nearest care homes:
- RI Kirpa Residential Care Requires improvement, 0.4 miles away
- G Roberts Lodge Good, 0.4 miles away
- G Respite Unit for Adults with Learning Disabilities Good, 0.5 miles away
- G Hampton Lodge (St Basils) Good, 0.5 miles away
- G Ashwood Rest Home Good, 0.8 miles away