The Mews

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support We found some minor concerns in relation to infection control; however, the provider took appropriate actions to ensure these concerns were rectified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The service met the principles of the Mental Capacity Act and support was planned in people's best interests.

Risks associated with people's care and support were assessed, monitored and managed to ensure people were safe. People were supported by sufficient staff to meet their needs and ensure people's preferences were adhered to. Staff knew people well. People received their medicines as prescribed.

People's needs were assessed, and support was provided in line with what people wanted and needed. People received good outcomes and met their health, social and emotional needs.

Right Care The management team and staff promoted person-centred care and ensured people's privacy, dignity and human rights were upheld. Staff respected people and offered choices and supported them in making decisions.

We found healthcare professionals had been referred to appropriately and staff ensured their support and advice was implemented.

Right culture The ethos, values, attitudes and behaviours of leaders and care staff ensured people could lead confident, inclusive and empowered lives. Staff felt supported by the management team.

The overarching governance system included a series of audits which checked areas such as medication,

infection control and the environment. Any issues raised were addressed in a timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk