Rosewood House

Who the service is for

The service supports older people who require personal care, including people living with dementia.

Key findings

We carried out this assessment on 15 and 16 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

Staff demonstrated good knowledge of infection prevention and control procedures and could explain how these were applied in their day-to-day work. However, training records and information provided by the provider was not always clear or consistent. Whilst governance systems were effective in many areas, including the use of audits to monitor the quality and safety of the service, oversight of staff training did not always provide clear assurance that mandatory training was being monitored and refreshed appropriately.

Staff spoke positively about working at the service and told us they were supported by the management team. Staff described managers as being approachable and felt comfortable raising concerns or asking for advice when needed.

People's medicines were managed and administered safely. Effective communication systems were in place to keep staff informed of changes in people's care and support needs. Staff meetings were used to share information and learning. People were supported to make choices about their daily lives and were helped to achieve their goals where possible.

People's care plans were regularly reviewed and reflected their individual needs, preferences and dislikes. During the assessment, issues identified within the environment were acted on promptly by the service, including maintenance concerns that were reported for immediate attention.

Staff demonstrated a good understanding of safeguarding procedures and knew how to report concerns both within the service and to external organisations if required. Staff also understood people's individual needs and could explain how care plans and risk assessments were used to guide support.

Staff demonstrated a good understanding of supporting people's choices, respecting consent and promoting independence. One staff member told us they would, "Respect consent" and use different approaches before offering support again.

External professionals spoke positively about working with the service. They told us staff provided information when requested, recognised changes in people's needs and sought advice and support when required.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions, they had choice, control and freedom over their lives.