182 Ashby Road

182 Ashby Road is a care home located in Burton on Trent and is registered to accommodate five people. At the time of our inspection five people were using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager oversaw the running of the home and was supported by a deputy manager, senior support workers and support workers.

People continued to receive safe support. There were enough staff to support people and they understood their role in protecting people from the risk of harm. People were supported to understand how to keep safe and risks to people were identified and they were supported to take reasonable risks to promote independent living. Environmental risks within the home were managed well to ensure people's safety was considered. People were supported to take medicines and records were kept which demonstrated this was done safely. Safe recruitment procedures were in place to ensure new staff were suitable to work with people. People were protected by the systems in place for the prevention and control of infection.

People continued to receive effective support. Staff had the skills to support people because they received support and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in the assessment and reviews of their care; which enabled them make decisions about how they wanted to receive support in their preferred way. People were encouraged to eat a balanced diet that met their preferences and assessed needs and were supported to access healthcare services. People received coordinated support that met their needs and preferences because the registered manager worked with other organisations and healthcare professionals to achieve this.

People continued to receive caring support. There was a good relationship between people and the staff who knew them well and promoted their independence and autonomy. People's privacy and dignity was respected and upheld by the staff team and people were supported to maintain relationships with those who were important to them.

People continued to receive responsive support. People were supported develop and maintain interests and be part of the local community to promote equality and integration. The registered manager actively sought and included people and their representatives in the planning of care. There were processes in place

for people to raise any complaints and express their views and opinions about the service provided.

People continued to receive well led support. A positive culture was in place that promoted good outcomes for people. People were involved in developing the service; which promoted an open and inclusive culture. Staff understood their roles and responsibilities and were empowered by registered manager to develop their skills. The registered manager and provider understood their legal responsibilities and kept up to date with relevant changes. There were systems in place to monitor the quality of the service to enable the registered manager and provider to drive improvement.

The five questions we ask about services and what we found