195 Ashby Road

Peoples experience of using this service: People were assisted by a committed, well supported staff team to plan and achieve individual goals with the ambition to move towards independent living. People were supported to lead truly fulfilling and meaningful lives which championed diversity and personal achievement.

Staff knew each person exceptionally well and they supported, and responded to, people's preferences in a very individual way. People's sense of achievement was promoted with goals and future ambitions formed an integral part of their support. Staff supported people to express their individuality and to live the life they wanted. People's privacy and dignity was supported at all times. People had information made available to them in ways which were innovative and adapted to match their individual learning styles.

The registered manager had embedded and promoted an open and honest staff team culture to help ensure people and staff were listened to. The staff team promoted an embedded equality and diversity culture that treated people exceptionally well.

Audits and governance systems were highly effective in identifying and implementing improvements. People were fully involved in how the service was run and their voice was listened to and acted on. The provider had systems to encourage and respond to feedback from people or those close to them. The provider, and management team, had excellent links with healthcare professionals and the local communities within which people lived. This transformed people's lives for the better.

Complaints and compliments were used to help drive improvements and people benefited from changes that were made. Staff showed people true compassion and took account of the finer points of people's lives and cultures as they developed their skills of independence and personal achievement. .

People were protected from the risks of ill-treatment and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do if they suspected wrongdoing. The provider had assessed the risks to people associated with their care and support. Staff members were knowledgeable about these risks and knew what to do to minimise the potential for harm to people.

People received safe support with their medicines by staff members who had been trained and assessed as competent. The provider had systems in place to complete an investigation, should a medicine error occur, to ensure the person was safe and lessons were learnt to minimise the risk of reoccurrence. Staff members

followed effective infection prevention and control procedures when supporting people.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision. Right support: • Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

This service was able to demonstrate they were meeting the underpinning principles of Right support, right care, right culture. People were supported in a small home based in a residential area with access to community facilities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received help and support from a kind and compassionate staff team with whom they had developed positive and professional relationships. People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability.

People's assessed needs were effectively met by trained staff. People were supported to eat and drink healthily. People had access to healthcare services and were referred promptly if required. People made decisions about how they wished their home to be decorated and personalised their own living accommodation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.