Cedar Lodge

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. The size of the service having a negative impact on people was mitigated by the building design and was separate from other buildings on the site, which provided a sense of space and privacy for the people living at the home.

Staff worked with people, their relatives and other health and social care professionals to ensure people's needs were regularly assessed and people had access to the health care they needed. Staff used their skills and training when caring for people, and to ensure people were assisted to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff supporting them and staff spoke warmly about the people they cared for. Relatives told us staff knew their family members well. Staff used their knowledge of people's unique needs and communication preferences to included people in choices about their lives. Staff treated people respectfully and understood people's right to privacy.

People's preferences and needs were reflected in the way their care was planned. Relatives' and other health and care professionals' views were considered when their family member's care was planned and reviewed. Systems were in place to manage any complaints and to take learning from these. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service

reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain enjoy new experiences and maintain their independence.

The registered manager planned to further develop plans to support people at the end of their life, and in the event of people's sudden death, so people's preferences would be known, and responded to.

Relatives were positive about the way the home was managed and told us communication with staff was open. Staff felt supported to provide good care. The registered manager was supported by the provider to check the quality of the care provided and to drive through improvements to the care provided. This included continuing to develop new opportunities for people to try, so they would continue to enjoy their lives.