Yockleton Grange Residential Home

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks were assessed, monitored and managed with the involvement of people so they were protected, informed and their wishes respected. There were enough staff to support people and to help keep them safe. People received their medicines when they needed them.

Right Care: People received support which was tailored to meet their needs and preferences. People were supported to be as independent as they could be. Staff treated people with respect and ensured their protected characteristics were understood and respected. People were supported by staff who knew them well and who were trained and competent in their role. Staff had been trained in safeguarding adults from abuse and understood when and how to report concerns.

Right Culture: Staff had the knowledge, skills and attitude to provide responsive and compassionate care tailored to people's needs and aspirations. The provider's systems to monitor the quality and safety of the service provided were effective in driving improvements. The views of people, their relatives and staff were valued. The registered manager worked with other agencies to achieve good outcomes for people. There was an open and honest culture and learning from when things when wrong.