Hillcrest Manor Nursing Home

We were assured of the provider's safe management of infection control. However, we found the home was unable to meet the essential conditions to accommodate the Winter Discharge Designation Settings scheme. This was because the area identified was not a self-contained area of the home and the provider would need to recruit additional staff to ensure people supported in this area had a designated staff team.

We found the following examples of good practice. ● Staff used alternate methods of communication, such as picture cards and communication books, where people had difficulty understanding staff due to them wearing masks. ● National guidance was followed on the use of personal protective equipment (PPE). There was clear signage on the correct use of PPE and handwashing techniques. Staff had received appropriate infection control and prevention training. ● On arrival at the home visitors completed a COVID-19 health screening questionnaire. Their temperature was recorded and they were provided with personal protective equipment (PPE) including disposable gloves, aprons and masks to protect people from risk of infection. Local restrictions on visiting were in place at the time of the inspection and alternative measures such as video calls were being used. ● The environment was clean and additional cleaning was taking place including frequently touched surfaces such as door handles and light switches. ● Staff had been consulted with about their specific risks or concerns in relation to COVID-19 and supported back to work safely. ● Staff who were self-isolating received their full pay from the provider.

Further information is in the detailed findings below.

The five questions we ask about services and what we found