Cliffdale Rest Home

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people's safety were assessed and action was taken to mitigate the risk of harm. Where appropriate lessons had been learnt when things went wrong to ensure accidents did not reoccur.

People were supported by sufficient numbers of staff and protected from abuse by staff who had received appropriate training. People received their medicine as prescribed.

People's needs were assessed prior to them moving to the service. They were supported to access health care and the provider worked with other professionals to ensure effective care. People were supported to maintain a balanced diet and were complimentary of the food provided.

Staff received training to ensure they had the knowledge and skills to carry out their duties. The building was decorated to a good standard and improvements continued to be made.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect. People were involved in decisions about their care and their independence maintained, which included engaging in activities in the community.

People's care plans were personalised to them and their known relationships and interests were actively promoted.

People's needs under the accessible information standard were assessed and people had access to a complaint's procedure should they need to use it.

At the time of inspection no one was receiving end of life care. However, the systems were in place to ensure

the service could provide the increased level of care.

The provider and the registered manager had a clear vision for the service and everyone we spoke to was aware of what the vision was. Both parties understood their duty of candour and worked with others to improve outcomes and ensure there was continuous learning.