Primrose Hill Farm

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were assessed so any potential risks were identified, and steps taken to keep them safe. Systems in place safeguarded people from abuse and staff were knowledgeable about how to support people safely. People were protected from harm, for example through infection control measures and safe management of medicines

Right Care: Observations and records showed that people experienced choice and control over their support and care planning was person centred. The service promoted people's independence and people were engaged in activities that were meaningful to them. People's health needs were well managed and the service worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture: Systems and processes in place promoted a positive culture at the home that achieved good outcomes for people. Practices at the service were audited to monitor quality of the care people received and areas of improvement were identified. People had established routines and good relationships with longstanding staff members. People were treated with dignity and respect and were involved in shaping their care. The management team worked closely with staff and had a clear vision for the service.