Sunnyview House

People were protected from avoidable harm through a proactive safety culture. Staff were open and honest, and lessons from incidents were shared and embedded. The environment was clean and well maintained, with improvements made to equipment storage and routine safety checks. Medicines were managed safely, and person-centred protocols were in place. Staff followed infection prevention and control procedures consistently.

Staffing levels were safe, and staff were skilled and supported. Leaders had introduced competency checks and observational monitoring, which improved consistency and quality of care. People were involved in managing risks and had personalised assessments to support safe choices.

Leadership was strong and inclusive, with a shared vision that drove rapid improvements. Governance systems were robust, and audits were used to celebrate success and identify areas for development. Staff felt able to speak up and reported a fair and inclusive culture. The service worked effectively with health and social care partners, and leaders used feedback and data to improve outcomes. There was a clear commitment to learning and innovation, with positive changes embedded since the last inspection. The overall culture was person-centred, open and focused on continuous improvement.