Brookfield Residential Home

We found the following examples of good practice.

On arrival to the service, visitors were asked to use the side entrance. Before entering the service, the visitor was asked to answer some questions and have their temperature and blood oxygen levels checked. Hand sanitizer and face masks were available if the visitor arrived without personal protective equipment (PPE).

The registered manager told us how difficult it was to maintain social distancing when a person had dementia. This was because the person either could not understand the need to do this or could not retain the information. As such, the communal areas of the home had some furniture removed to create spaces between people.

Staff tried to make sure the same small number of people sat together in communal areas of the service in 'friendship bubbles.'

The provider had recently purchased some new chairs for the communal lounges. These were of a material that was easier to frequently clean with anti-bac cleaning products.

Further information is in the detailed findings below.

The five questions we ask about services and what we found