The Gables Care Home

We found the following examples of good practice.

• The registered manager told us a nominated relative and/or friend for each person was spoken with on a weekly basis to give them updates. E-mails /letters which set out any changes to COVID-19 guidance and guidelines such as restricted visiting (appointment only) were also sent. People were supported to have socially distanced visits from friends and family.

• There was a named infection prevention and control lead at the service. Staff had specific infection prevention and control training including COVID-19 training. They also had additional training around handwashing and how to put on and take off their PPE safely. Housekeeping staff had training from an external company about equipment and cleaning products to use during COVID-19.

• The provider had invested in an air sanitizer with a UV light that killed viruses and bacteria. This was used in the communal areas of the service. The provider had also organised a monthly 'anti-viral fogging machine' from an external company, to be used throughout the building. This is a special machine which lets out an anti-bacterial mist, designed to destroy viruses in the air or on surfaces.

• Infection prevention and control audits were completed. The registered manager undertook handwashing and PPE spot checks on staff.

Further information is in the detailed findings below.

The five questions we ask about services and what we found