Hawthorn House

The registered manager demonstrated especially strong leadership and had been proactive in driving forward service improvement for the benefit of people staying at Hawthorn House. Quality assurance was fully embedded into service delivery to ensure standards remained consistently high.

The service went above and beyond to ensure people's needs were met and they achieved their goals. Staff endeavoured to provide people with an enjoyable stay that was focused around their hobbies and interests. Staff were dedicated to caring for people living at the service. This ensured people received a unique service which met their needs. Staff excelled in working in partnership with professionals to ensure people's health and wellbeing were prioritised.

People were safe at Hawthorn House. Relatives confirmed the service was a safe place. Staff knew how to report safeguarding and whistle blowing concerns. The provider had enough staff on duty to meet people's individual needs. New staff were recruited safely. The registered manager investigated incidents and accidents logged. People received their medicines safely. Staff completed various risk assessments and health and safety check to enhance people's safety.

Staff were very well supported and received the training they needed. Staff supported people to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.