Melbury Court

The provider had an extensive range of quality assurance systems to monitor the quality and safety of the service. The provider also had systems which assisted them to learn from a range of information, including accidents and incidents, falls and safeguarding incidents. They analysed the information for trends to enable them to reduce future occurrences. Clinical data was also reviewed enabling the service to proactively support people to have positive outcomes.

People were supported by suitably trained and skilled staff. The service supported staff with regular supervisions and appraisals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The premises had been adapted to meet people's needs. Signage was available to support people living with a dementia to navigate the building independently.

People and relatives told us they were happy with the standard of care provided. They told us staff were kind and caring. Staff knew people well and were knowledgeable about their backgrounds and care and support needs.

People were offered a range of activities. The provider had an effective complaints process. People and relatives were confident concerns raised would be dealt with appropriately.

The service had established partnerships with healthcare professionals to ensure people received joined up care. Healthcare professionals told us the service was responsive to people's care needs.

The manager had a strong oversight of the whole service. The service had a robust management team, all were driven to ensure people received good care. The manager had a positive influence on the service, staff

told us they now felt listened to.

People, relatives and staff were regularly asked to provide feedback about the service.