Maybank Residential Care Home

We found the following examples of good practice:

• Safe arrangements were in place for professionals visiting the service. This included a confirmed negative lateral flow test result, proof of vaccination against COVID-19, the requirement to show a COVID-19 pass, hand sanitisation and wearing personal protective equipment (PPE).

• Policies, procedures and risk assessments related to COVID-19 were up to date which enabled staff to keep people safe.

• Staff had received training on infection prevention and control guidance. This included updates on the use of PPE and how to put it on, take it off and dispose of it safely. There was a programme of training refreshers to ensure staff knowledge was kept up to date. Spot checks took place to ensure staff adhered to the training provided.

• The risks of potential exposure to the virus had been assessed for all staff, taking into account their individual health conditions and other relevant, personal circumstances.

• The service was clean and fresh, staff carried out a number of additional tasks, such as cleaning of any regular touchpoint surfaces. Regular infection control audits took place and actions had been followed up when required.

• Staff had been trained and knew how to immediately instigate an enhanced infection control measures to care for people with symptoms to avoid the virus spreading to other residents and staff.

• The registered manager reported good support from the local health professionals and the team at the provider's head office.

The five questions we ask about services and what we found