Rochester House

Right Care Staff understood how to protect people from poor care and abuse. The service worked will with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People who had individual ways of communicating, using body language, sounds, Makaton or pictures and symbols could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. The service supports someone to take part in horse riding which they enjoy doing. Another person was able to go and see a theatre show that they had an interest in and when COVID19 prevented them from going again, the service brought the theatre show into the home by using videos.

Right culture People received good quality care and support because trained staff could meet their needs and wishes. People were supported by staff who understood best practise in relation to the wide range of strengths,

impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received passionate and empowering care that was tailored to their needs. Staff understood people's individual needs, we observed staff supporting people when their body language suggested they were unhappy. People and those important to them were involved in planning their care. Staff placed people's wishes, needs and rights at the heart of everything they did.