Eastfield Nursing Home

Evidence showed people were safe. Staff had received training in safeguarding and knew how to report any safeguarding concerns. Risk assessments and management plans were in place and reviewed regularly. Risks related to bruising were assessed and managed safely. Equipment was used appropriately to support people and was checked to ensure it was safe to use. There were systems and processes for staff to follow and incidents and accidents were analysed. Improvements were made in response to learning from incidents. There were enough staff to support people’s needs.

Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences.

People received care in a personalised way, care and support needs were planned with people to meet their specific needs. The staff we spoke with showed a good understanding of people's needs, and information in the care plans supported this.

Eastfield Care Home was well led. There was a clear and effective management structure which aided the smooth running of the home. There were effective quality assurance systems in place to monitor the home and make improvements as and where necessary. Staff were positive about the management of the home and told us the provider and management team were supportive. Staff felt they were listened to and kept informed of improvement plans.