Sheepwalk House

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care that respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place that enabled staff to provide appropriate and safe care for each person. People’s preferred communication styles were known and respected. Staff used simple signs and knew what people were communicating by patterns of actions, gestures, or noises.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to have a have fun, smile and live a good life. Staff were being supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.