Cedar Court Nursing Home

People were supported by staff who knew them and their needs well. Appropriate tools were used to assess and monitor people's health care needs. The home worked in partnership with healthcare professionals and ensured timely referrals where made when appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans recorded how people were involved in making decisions about their care.

Staff were caring and respectful of people's privacy, dignity and independence. People enjoyed positive interactions with staff.

Care was personalised to include people's personal preferences. People had the opportunity to engage with a range of activities and people were supported to have contact with friends and relatives.

The service was well led. People's relatives and staff gave consistently positive feedback about their confidence in the registered manager. Systems had been introduced to improve outcomes for people. Feedback from people, their relatives and staff was used to make improvements in the home.