Redmount Residential Care Home

Since our last inspection, improvements had been made to the culture of the service and quality-of-care people received. The provider's quality assurance processes and management oversight had improved and was driving improvements across the service.

Risks to people's health and safety were effectively managed, including fire safety, infection prevention and control and risks associated with the environment.

Risk assessments were carried out to identify any potential risks to people and measures put in place to mitigate these.

There had been improvements to the way people's medicines were managed since our previous inspection. People now received their medicines in a safe way, as prescribed for them.

People benefitted from an improved mealtime experience and were supported to eat in line with their needs and preferences. People's weights were monitored, and action was taken where there were concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service now supported this practice.

People received person centred care and care plans provided staff with enough information to be able to care for people safely and in the way that they wanted to be cared for.

People told us they were safe at Redmount. Staff understood their responsibilities in safeguarding people from abuse and knew how to report any concerns they had.

Systems were in place to ensure there were enough staff to meet people's needs and staff were recruited safely.

People were supported by staff who were competent and had received appropriate induction, training and support. Staff spoke positively about the leadership and management of the service.

Staff worked closely with healthcare professionals and sought their advice, guidance and support on how to meet people's needs.

People were supported to maintain relationships and take part in activities they enjoyed.

People's views were sought and used to drive improvement within the home. The provider had systems in place to ensure any concerns were dealt with appropriately.