Hapstead Village
- Care home
- 48 beds
- No nursing
- Dementia care
- Registered since 2010
- Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 283
rated care homes in Devon are rated Requires improvement, like this one.
Hapstead Village: inspection record
Rated Requires improvement in July 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Rock Care Home (Good, 1.5 miles away) and Redmount Residential Care Home (Good, 1.7 miles away).
Nearest care homes:
- G The Rock Care Home Good, 1.5 miles away
- G Redmount Residential Care Home Good, 1.7 miles away
- G Ashburton House Good, 2.9 miles away
- G Willow House Good, 4 miles away
- G Windward House Good, 4.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 July 2022. Quoted under the Open Government Licence.
Hapstead Village is made up of six separate houses and is registered to support up to 48 people with learning disabilities and or autism. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Read the rest of CQC's summary
This service provides care and support to people living in two 'supported living' settings, so that they can live in their own home as independently as possible. In supported living settings people's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at the quality of personal care provided in the supported living settings.
What inspectors found
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
Read the rest of CQC's summary
The service was not always able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right support: Although we saw some examples of how the model of care at Hapstead Village maximised people's choice, control and Independence, we also identified instances where staff shortages had impacted on people. The provider was taking action to address this.
We were assured that the majority of people received individualised care and support in a way that was flexible and responsive to their needs from staff who knew them well, and who were skilled at delivering care and support.
Right care: From our observations and speaking with staff and the provider it was clear that there was a positive culture at Hapstead Village and staff worked with the values of person-centred care. Staff supported people in a dignified way. However, we found examples of restrictive practices taking place.
Whilst we found no evidence that people had been placed at a disadvantage, the failure to assess people's capacity and record best interest decisions risked compromising people's rights. The provider has taken action to address this.
Right culture: The ethos, values, attitudes and behaviours of the leaders and staff at Hapstead Village ensured people lead confident and inclusive lives. However, we found examples of where the provider had not carried out regulatory requirements. The provider was taking action to address this.
There was a positive culture at the service that valued people as individuals and looked for ways to continually improve people's experience.
Questions to ask when you visit
- Safe was rated Requires improvement on 30 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 July 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 30 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Kelly Westbury
- Registered with the CQC since
- What it provides
- Care home service without nursing, Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 30 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Camphill Devon Community Limited
- Ownership type
- Organisation
- Companies House number
- 01435068 (opens Companies House)
- Charity number
- 278173
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Hapstead Village provide nursing care?
- No. The Care Quality Commission lists Hapstead Village as a care home without nursing.
- How many beds does Hapstead Village have?
- The Care Quality Commission's register lists 48 beds at Hapstead Village.
- When was Hapstead Village last inspected?
- The Care Quality Commission's latest rating for Hapstead Village was published on 30 July 2022.
- Who runs Hapstead Village?
- Hapstead Village is run by Camphill Devon Community Limited.
- What is Hapstead Village's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 July 2022.
Contact
- Phone
- 01364 642631
- Address
- Camphill Devon Community, Buckfastleigh, TQ11 0JN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Rock Care Home (Good, 1.5 miles away) and Redmount Residential Care Home (Good, 1.7 miles away).
Nearest care homes:
- G The Rock Care Home Good, 1.5 miles away
- G Redmount Residential Care Home Good, 1.7 miles away
- G Ashburton House Good, 2.9 miles away
- G Willow House Good, 4 miles away
- G Windward House Good, 4.4 miles away